AN IMPORTANT SHIPPING UPDATE

Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of the teams in our distribution centers. We estimate that your order will ship from our warehouse within 4-6 business days and will send an email with tracking information upon shipment. We appreciate your patience and apologize for any inconvenience.

Customer Service & Repairs

customerservice@loishill.com
MondaySaturday 9 am–6 pm PST

Repair Authorization #'s

repairs@loishill.com


Web Order Questions

weborders@loishill.com


Customer Care

You can track your order by logging into your account, or by following the link from your order receipt sent to the email address you used at checkout.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. All merchandise must be returned within 15 days of receipt of merchandise. Holiday orders are allowed a 30 day return policy.

Click here to learn about taking care of your jewelry to ensure its longevity.

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