Customer Service & Repairs

(206) 413-5180
customerservice@loishill.com
TuesdaySaturday 11 am–6 pm PST



Seattle Flagship

(206) 900-7901
1924 1st Avenue
Seattle, WA 98101
Tuesday–Saturday 11 am–6 pm PST
Sunday–Monday Closed



Customer Care

You can track your order by logging into your account, or by following the link from your order receipt sent to the email address you used at checkout.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. All merchandise must be returned within 15 days of receipt of merchandise. Holiday orders are allowed a 30 day return policy.

Click here to learn about taking care of your jewelry to ensure its longevity.

Send Us An Email