AN IMPORTANT SHIPPING UPDATE
Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of the teams in our distribution centers. We estimate that your order will ship from our warehouse within 4-6 business days and will send an email with tracking information upon shipment. We appreciate your patience and apologize for any inconvenience.
Thank you,  LH Customer Service 
 
WEB ORDERS: 
For any questions  regarding your Web Order, shipment tracking or return authorizations for current web orders please contact:
 

 

 

 

General Customer Service Questions and Orders, please contact:

CustomerService@LoisHill.com
Monday  Friday 9 am–6 pm PST

Customer Care

You can track your order by logging into your account, or by following the link from your order receipt sent to the email address you used at checkout.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. All merchandise must be returned within 15 days of receipt of merchandise.

Click here to learn about taking care of your jewelry to ensure its longevity.

Send Us An Email